Tel: 01323 840753 This email address is being protected from spambots. You need JavaScript enabled to view it.

Terms and Conditions

Newspaper Delivery - We provide an early morning service of delivering newspapers & magazines to your home. These will arrive labelled with your address, your supply and any special delivery instructions.

Account Set Up - We will create an account and store your details in order to help us provide this service, respond to queries or give service updates.

Delivery Charges & Pricing - We have different delivery charge bands which we apply depending on location, these prices are subject to an annual review but we will always inform you in writing and with advanced notice of any change. Cover prices are set by the publishers and are liable to change from time to time.

Bills & Payment - We bill our customers monthly in arrears, if the balance exceeds our minimum billing level (currently any customers owing less than 2 weeks subject to change – which we will inform you of). We request that bills are settled within 14 days. If consecutive bills are not paid over a ten week period we will issue a reminder letter. If we receive no response we will attempt to contact you by phone a week later. A second letter with a £5 admin charge is then sent giving five days to settle the account. After five days we will suspend delivery and reserve the right to use legal recourse to recover outstanding monies. A £20 admin charge will be applied if a debt management company is instructed plus any costs that they may apply.

Our preferred methods of payment are by Direct Debit, payment in store, by phone using debit or credit card, cheque by post and BACS. Please find a Direct Debit mandate on the reverse. Banking details will be securely stored for those using our direct debit facility.

Leaving Things Out For Deliverers - We do not encourage customers to leave items out for our drivers to collect. Customers can leave items out for our drivers however Pipers News will not be responsible for any monies, vouchers or any other items that may go missing.

Holiday Dates – 24 hours’ notice would be appreciated if you are going away or do not require delivery for any period.

Compliments & Complaints - We welcome all feedback from customers be it good or bad. In all weathers we always do our best to deliver papers to you 364 days a year. Sometimes there are factors beyond our control but should you have a problem do let us know about it so that we can remedy the situation as soon as possible.

Delivery Errors - Although they are rare, mistakes can happen and if, for whatever reason, you do not receive your paper or the wrong paper, we need to be alerted so we can credit your account accordingly. Any delivery error should be phoned in to the office on 01323 840753 or emailed that day to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will try and deliver where we can if advised by 9am but if we are unable to put the mistake right you will receive a credit on your next bill.

Magazines - We would like to inform you that we offer a complete range of magazines. Any magazine you see advertised on television or on the shelves of newsagents/supermarkets can be supplied by Pipers News and you can alter your order as often as you wish. Magazines which come out during holiday periods can be saved for delivery on your return if you wish – please let us know when forwarding your holiday dates.

Sharing information – Pipers News Stores Limited is at the forefront of the Home News Delivery industry and needs to work closely with the publishers in order to maximise customer satisfaction and retention rates. This does require some selected level of data sharing. We will only ever share your information with the publisher of the newspaper title that you have chosen to read this may result in you receiving an offer from your newspaper.

Pipers News Stores Limited welcomes and accepts all subscription vouchers from all publishers they are an excellent way for you our loyal customers to save money.

Contact Us

Pipers

21 High Street, Hailsham, East Sussex BN27 1AN
Telephone: 01323 840753
Fax: 01323 849278
Email: info@pipersnews.co.uk

After hours email relating to the next days’ delivery: nextday@pipersnews.co.uk